GAC embarked on a project for a multinational banking client to assess and implement ChatGPT services for specific use cases. The project involved integrating data from various internal and external sources into a cloud analytics database, supporting near real-time and streaming data ingestion.

The following milestones were achieved:

1. Customer Service Enhancement: Analysed customer service tickets from ServiceNow, using a private ChatGPT store to embed data for classification, search, and prioritization recommendations for the support team.

2. Cloud Service Compliance Enhancement: Utilized ChatGPT to process multi-cloud service scan data, identifying P1/P2 compliance classifications based on the bank’s IT controls for cloud service configuration violations.

3. Cloud Cost Optimization Enhancement: Integrated APPTIO (IBM) CLOUDABILITY with ChatGPT’s cloud service consumption data classification to identify cost optimization opportunities across multi-cloud deployed enterprise shared service platforms.

The client gained significant benefits through improved customer service, better compliance management, and substantial cloud cost savings by leveraging the ChatGPT-powered multi-cloud digital analytics platform.